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2 Adults · 1 bedroom

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Latest customer reviews

Based on the latest verified stays

W

Watts

18/03/2026 07:32:54

9/10
Positive point:

"Great location Resort style feels very open had great outlook one of nicest in the town"

Negative point:

Nothing really

H

Henning

09/03/2026 14:42:57

8/10
Positive point:

"Das Zimmer war sauber und verfügt über eine Klimaanlage."

Negative point:

In dem Zimmer befand sich eine kleine Küchenzeile, die aber keinen Gegenstand enthielt (also insb. keinen Becher oder Glas). Außerdem ist das Hotel sehr hellhörig.

P

Piotr

08/01/2026 19:42:06

8/10
Positive point:

"Very positive experience. Beautiful location and view. The room was equipped with everything I needed."

Negative point:

Aucun.

K

Kristy

17/02/2024 16:35:33

10/10
Positive point:

"Beautiful grounds, pools, beach. Hotel was beautifully designed. Very large rooms. Amazing staff. So friendly."

Negative point:

Nothing

G

Gary

27/03/2025 07:20:34

10/10
Positive point:

"The staff and Management team were very helpful and looked after me as being a solo traveler and first time Burundi ."

Negative point:

Clean and tidy and a great swimming pool , great food and cold beer.

L

Lauriane

13/02/2025 04:37:25

10/10
Positive point:

"Beautiful room room with view on the pool and the ocean. All comfort included, the free shuttle to the city center or to the airport is very valuable, the staff was very kind and professional ! Would definitely come back :)"

Negative point:

Note that the breakfast is in extra but exquisite !

G

Gabriela

09/02/2026 04:19:23

9/10
Positive point:

"La habitación era amplia, el aire funcionaba bien, la cama era muy cómoda. El desayuno básico pero rico. El personal amable."

Negative point:

Por ahí tener un colcha de verano o similar. Y que el baño tenga cortina a fin de que no se moje todo al bañarse. Igual todo correcto.

E

Elena

16/03/2026 11:07:01

8/10
Positive point:

"Hotel ben tenuto, pulizia ottima, personale molto accogliente."

Negative point:

Un po' troppo rumore notturno

J

Jerome

11/08/2024 20:10:14

10/10
Positive point:

"Excellent location, amazing breakfast, great personnel"

Negative point:

Everything

W

Wolf

23/11/2023 07:23:23

9/10
Positive point:

"clean and spacious very friendly and helpful staff"

Negative point:

the breakfast could be better

P

Peter

14/03/2026 14:14:50

9/10
Positive point:

"I had a really great stay here; the staff were friendly and helpful, my room was spacious and very comfortable; the breakfast buffet was tasty and varied and the two restaurants served excellent food. Despite the high quality and fact Kempinski is an international premium brand, the room rates and restaurant prices were very reasonable"

Negative point:

Please note the hotel is about a 30 minute walk from the main square and public taxis are very few. To get around, you need to have a Mongolian SIM to use the taxi apps, master the bus system, of hitchhike

A

Annalisa

17/01/2024 20:20:37

10/10
Positive point:

"The staff was amazing, friendly and accommodating. The restaurants on site were delicious and the wait staff was knowledgeable and friendly."

Negative point:

I have no constructive feedback.

D

Dilly

17/03/2026 21:12:01

8/10
Positive point:

"The staff were very friendly and accommodating. We had a problem with the heating in the room and on the third night they changed us to another room, which was great."

Negative point:

The first room we had was very cold as the heating was not working.

E

Elena

07/11/2025 05:50:08

10/10
Positive point:

"Everything!! Can’t find anything wrong! It all so beautiful, staff super friendly, food really good and the lagoon is magical!!"

Negative point:

Aucun.

H

Hendrik

19/01/2026 08:31:09

9/10
Positive point:

"Good location Very friendly staff Food also very good"

Negative point:

Nothing

V

Vlad

16/02/2026 09:57:46

10/10
Positive point:

"Excellent! Very clean, very comfortable, the staff was extremely friendly, the breakfast is very good Parking lot is big so that you can prak easily The spa is very good!"

Negative point:

The Spa could have been a little bigger, but it’s good the way it is.

D

David

22/02/2026 12:47:56

10/10
Positive point:

"The staff were so so friendly & accommodating. They gave us tips & advice for an itinerary, and prepared a complimentary breakfast to take away as we had an early bus in the morning. The location was great and the room was bask cn but tidy. Thank you!"

Negative point:

Aucun.

D

Diane

05/03/2025 14:30:43

9/10
Positive point:

"Breakfast and food great. The manager and Anthony were very kind and helpful."

Negative point:

Aucun.

D

Davis

28/09/2025 05:13:11

9/10
Positive point:

"Didn't know they had breakfast. Still a wonderful place."

Negative point:

Aucun.

J

Jay

14/01/2026 21:44:26

10/10
Positive point:

"I appreciated being moved to a room with it's own kitchen, common room and bedroom. It catered to my needs perfectly."

Negative point:

None

M

Maria

25/02/2026 05:30:13

10/10
Positive point:

"Lovely staff, clean apartment with kitchen, beautiful pool, AC and fan kept apt very comfortable, good wifi."

Negative point:

No cell service in Philipsburg ... wifi in apartment but that didn't help with navigation - but figured navigating out fast enough.

M

Melissa

16/03/2026 09:33:25

10/10
Positive point:

"The hotel is great, perfected located that we could be slightly out of the centre but walkable back and forth. The room was ideal, plenty of space and everything we needed."

Negative point:

I couldn't fault anything really, there was no milk in the room to have with the tea but having been to Amsterdam a few times I know this isn't really a thing for them.

E

Elena

07/11/2025 05:50:08

10/10
Positive point:

"Everything!! Can’t find anything wrong! It all so beautiful, staff super friendly, food really good and the lagoon is magical!!"

Negative point:

Aucun.

P

Polina

23/02/2026 10:55:28

10/10
Positive point:

"Thank you very much for your rest! The place is great, breakfasts are delicious, there is a hall and a swimming pool, which was important for us! Very friendly staff!"

Negative point:

Aucun.

D

Dimitrios

27/07/2025 06:06:55

8/10
Positive point:

"It's on the beach, right as you want it to be at a place like Turks. The atmosphere is, in general, very cozy, and the overall premises work well. It gives out a relaxed mood and the sea in front of the hotel is superb. They actually provide ice free of charge, which eventually proved to be very helpful. The room was quite good and spacious. They are, though, a bit old, but they still provide a good stay, and everything worked as expected."

Negative point:

The service at the restaurant is quite slow. Some technical stuff in the rooms can be improved, such as the shower and the sockets.

D

Daniel

07/03/2026 08:49:12

9/10
Positive point:

"Interesting concept Lovely staff. Cleanliness. Good breakfast buffet (even the bread rolls were tasty and that is rare in Germany)."

Negative point:

The pillow is square, large and uncomfortable. I got a pain in the neck because of it. The coffee in the breakfast buffet was so bad it was undrinkable.

W

Will

16/03/2026 00:37:29

9/10
Positive point:

"Everything was good, enjoyed my 4 night stay. The bed was comfortable and the staff was very attentive and helpful! The airport transfer service was a real life saver!"

Negative point:

Nothing in particular. The hotel is a bit old and dated, but everything worked fine.

M

Mohammed

04/12/2025 23:23:25

8/10
Positive point:

"Room size, easy checkout and checkin, polite staff, and the different restaurants they have."

Negative point:

The quality of toileters should be better. The mini bar was empty and needed to ask for water at around 3:00 AM. Lastly, the price is a bit high.

D

David

22/02/2026 12:47:56

10/10
Positive point:

"The staff were so so friendly & accommodating. They gave us tips & advice for an itinerary, and prepared a complimentary breakfast to take away as we had an early bus in the morning. The location was great and the room was bask cn but tidy. Thank you!"

Negative point:

Aucun.

J

Jay

14/01/2026 21:44:26

10/10
Positive point:

"I appreciated being moved to a room with it's own kitchen, common room and bedroom. It catered to my needs perfectly."

Negative point:

None

H

Ho

05/12/2024 08:59:01

8/10
Positive point:

"Cleanliness of the room.Strong aircon and shower. Staffs helpful."

Negative point:

Aucun.

P

Patrick

05/06/2025 21:58:26

8/10
Positive point:

"Our NGO had a conference in the hotel. the staff was excellent in preparing the conference room and addressing out needs. The conference catered food was excellent. I stayed in the hotel for 2 weeks and had breakfast every day. After the first 2 days, I realized that one could order eggs or omelet. Which was fine but why didn't they tell me at the beginning? Fruit selection was good. Coffee was also good. the wam milk for coffee was frequently empty but refilled on request."

Negative point:

listed massage available but told this was not the case.

G

Gary

27/03/2025 07:20:34

10/10
Positive point:

"The staff and Management team were very helpful and looked after me as being a solo traveler and first time Burundi ."

Negative point:

Clean and tidy and a great swimming pool , great food and cold beer.

M

Majdy99

14/10/2023 16:51:58

10/10
Positive point:

"All waz super....super person ...here no racism....😅😅😅"

Negative point:

Aucun.

K

Kenneth

09/03/2026 22:33:17

8/10
Positive point:

"Great room, very comfy bed, coffee machine and fridge. Gardens and pools well maintained and plenty of sun beds"

Negative point:

No bar, restaurant or coffee shop

M

Michael

09/03/2026 06:08:28

10/10
Positive point:

"The location looking over the water hole is excellent and the assistance from the team member was brilliant"

Negative point:

Nothing

A

Alfredo

15/11/2024 01:33:13

10/10
Positive point:

"Overall very smooth experience. The hotel is located in a very nice neighbourhood. It is clean, staff is kind and professional. The restaurant is up to the expectations with good value for money,"

Negative point:

Aucun.

P

Peter

14/03/2026 14:14:50

9/10
Positive point:

"I had a really great stay here; the staff were friendly and helpful, my room was spacious and very comfortable; the breakfast buffet was tasty and varied and the two restaurants served excellent food. Despite the high quality and fact Kempinski is an international premium brand, the room rates and restaurant prices were very reasonable"

Negative point:

Please note the hotel is about a 30 minute walk from the main square and public taxis are very few. To get around, you need to have a Mongolian SIM to use the taxi apps, master the bus system, of hitchhike

N

Navy

18/08/2025 09:35:01

9/10
Positive point:

"L’accueil était super Le personnel était vraiment à l’écoute Établissement Bien placé"

Negative point:

Aucun.

M

Mawadze

19/03/2026 12:14:03

10/10
Positive point:

"I loved everything about the breakfast though I missed a few because I overslept 😂"

Negative point:

The pool wasn't working 💔🥹it was my first priority when I was booking the place,and they told me when I was already checking in🤦‍♀️

P

Pucha

17/02/2026 00:26:06

10/10
Positive point:

"We love the vibes, so comfy, so beautiful set up in receptionist area and beautiful view from the restaurant and our room."

Negative point:

The food price quite high in their restaurant

E

Esalas27

30/01/2026 16:51:58

10/10
Positive point:

"The location is perfect if your intention is to visit the colonial city. The staff and the place are beautiful, we really enjoy our stay in this hotel"

Negative point:

All was good

P

Peter

25/11/2023 16:49:34

8/10
Positive point:

"Ibis is many times so and so in Europe, but this one was a positive surprise! The very friendly staff and kitchen made a late dinner even we arrived at the closing time of the restaurant! Rooms 'Ibistiny' but clean and good beds!"

Negative point:

Aucun.

O

Olivia

28/11/2025 21:47:48

8/10
Positive point:

"The staff were welcoming and friendly. The room was clean and the beds comfortable. There was a hot, good pressure shower. It’s in a great location for the bus station. The breakfast, which was 5€ extra each, was especially delicious and really set us up for the day."

Negative point:

Aucun.

T

Teresa

11/03/2026 13:12:39

9/10
Positive point:

"Good location. Staff friendly. Comfortable room and good breakfast"

Negative point:

N/A

M

Mujibul

22/01/2026 07:15:01

10/10
Positive point:

"Friendly staff, good service, clean and close to the airport."

Negative point:

Everything was good.

S

Sarah

08/02/2026 16:56:39

9/10
Positive point:

"The room, the pool & beach & the relaxing vibe. Staff were excellent"

Negative point:

It’s a bit way out to get to any bars or restaurants on foot- St.Lawrence Gap, £10 e/w, for amenities. Walk at your peril the roads & drivers are haphazard & it takes a good half hour if you’re relatively fit!

F

Federico

18/03/2026 13:31:18

9/10
Positive point:

"The management, in particular Bruno The bed The views"

Negative point:

Aucun.

S

Sonia

08/01/2026 19:34:12

10/10
Positive point:

"Steps away to beach. The restaurant/bar serves delicious food and drinks. The staffs were friendly and ready to help with anything. Will definitely return again."

Negative point:

Aucun.

D

Deirdre

12/11/2025 01:37:55

9/10
Positive point:

"Great Central location Staff very helpful Comfy bed, good sized room Very good breakfast"

Negative point:

Gym wasn't great - much equipment not working

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