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Latest customer reviews
Based on the latest verified stays
Rebecca
01/01/2026 22:12:22
"Lovely hotel with friendly staff. Just needs a bit of updating, and food could be better"
Aucun.
Louisa
04/01/2026 23:35:35
"Great property to relax in after a trek! Good food, staff were lovely and I enjoyed the serenity considering it is in Kathmandu."
A little tired in places - could do with a bit of a spruce up such as a lick of paint on all the walls, new carpets in the common areas (stairs) etc. Seemed to be a lot of staff but not a lot of guests (although the staff were lovely).
Anjali
03/03/2026 10:43:41
"We have been stuck in the hotel for the last few days since all airspace in the Middle East shut down. The staff have been unfailingly courteous and helpful. Service has been excellent. Thank you!"
Aucun.
Maile
14/03/2026 21:09:29
"Nice and spaceous property just a 5-10 min drive from Tahko Ski Resort. 3 of the rooms out of 4 had private bathrooms, which was very convinient. Also the sauna was very specious. Would come back again!"
Aucun.
Sandipan
03/01/2025 12:22:48
"Breakfast was quite good. it was good for any kind of tastes and was quite balanced"
Nothing actually
Rebecca
01/01/2026 22:12:22
"Lovely hotel with friendly staff. Just needs a bit of updating, and food could be better"
Aucun.
Daniel
18/03/2026 09:22:22
"Staff were great, Facilities were great, Room clean & a good size, Food very good, The grounds really well maintained."
Our room was cold, Maintenance came to sort it out but he didn't really know much about the thermostat, said he sorted it and it won't take long to heat uo, but never did, wasn't ideal with a little baby, said baby was asleep by time we realised it wasn't heating up. A small blemish on what was otherwise a really nice stay.
Cathy
16/03/2026 16:10:34
"Great pools, no rush to grab a lounger in the morning, comfy bed, good shower, excellent location right in the middle of The Gap. The crazy golf course was superb! Gardens were large and well kept."
Bar was expensive so no-one really used it. Pure Ocean restaurant was just ok. Apartment was a bit tired in places. Felt it was expensive for what it was but worth paying the extra for pool/garden view.
Bruno
23/12/2025 10:29:02
"Excellent location, plenty of facilities on the grounds to choose from. Mambo beach was not too crowsded as we feared, and there was no construction in the area. Great customer service too, we appreciated the followup email asking if there is anything we need during our stay and our request was immediately granted."
Staff could have been a bit more friendlier, especially Hemingway/receptionists. Also there was a slight smell of mold in our room. You can pay in EUR, but not worth it since the change you will get back is in USD, hence losing money.
Louisa
04/01/2026 23:35:35
"Great property to relax in after a trek! Good food, staff were lovely and I enjoyed the serenity considering it is in Kathmandu."
A little tired in places - could do with a bit of a spruce up such as a lick of paint on all the walls, new carpets in the common areas (stairs) etc. Seemed to be a lot of staff but not a lot of guests (although the staff were lovely).
Victor-joël
12/11/2025 11:31:10
"The location is the best. Easy access when arriving at Lac Rose. Most activities are located right in front of the hotel (horse/camel riding, quad rental to ride in the sand dunes, etc). The hotel is literally on the lake, with the terrasse and dining area built over the water."
Some items on the menu tasted like they were not fresh. The AC in the room was a bit underperforming and noisy. The lock on the glass door going to the balcony was broken and could not be locked.
Vasil
02/01/2026 20:27:34
"Great nature and views. The villa we stayed in was renovated and very clean. The food was also very delicious!"
Aucun.
Masarwa
09/02/2026 21:13:56
"Our stay at Bürgenstock Hotel Alpine truly exceeded our expectations. We have stayed in many luxurious hotels around the world, but this one has now become our favorite. From the moment you arrive, the staff make you feel like a king and queen attentive, refined, and genuinely caring. The kitchen at Spices was outstanding, and the breakfast was absolutely majestic, made even more special by the breathtaking view. The spa experience, the iconic funicular, and the piano music in the lobby all added unforgettable touches of elegance and serenity. We spent four magical nights, and one thing is certain: We will definitely be coming back. ✨🏔️"
Nothing
Marko
15/10/2025 18:24:02
"Everything was great. Very beautiful, good breakfast."
-
Rebecca
01/01/2026 22:12:22
"Lovely hotel with friendly staff. Just needs a bit of updating, and food could be better"
Aucun.
Chibuzor
16/02/2026 21:41:46
"The hotel is great and in an amazing location which is right inside the airport. Staff were polite and amazing, great buffet breakfast, there is mini zoo which had wildlife such as monkeys, crocodile, tortoise, parrot, ostriches, peacocks etc. The rooms and facilities was great and it was a great stay. They provided free shuttle to the airport which is a bonus."
The pool could do with a bit of cleaning.
Paul
26/03/2025 19:17:39
"Great location. The resort was excellent and staff friendly"
It was not easy to get service on the tables near the beach. The sun beds did not have cushions so were uncomfortable to lay on.
Fakudze
16/11/2025 12:08:04
"Cleanliness, hospitality and the food was amazing not too mention the activities."
The fact that children are not allowed according to the bookings requirements
Geoffrey
22/11/2025 15:29:36
"Just generally one of those special places that will stick in my memory forever. A collection of pretty little cabins by the beach surrounded by palm trees with hammocks slung between them for whiling away the days. With only the sounds of birds and waves. Where everyone just hangs out and chats, the staff, the other guests, the extremely interesting and gregarious owner Gregory (no pun intended). I could spend a week here just forgetting about the outside world. The various arrangements (airport transfer, transfer back to town, activities) all went smoothly as well. Which is my no means guaranteed in this part of the world."
Not much but if I went again I'd maybe pay a little more for the room with ensuite shower rather than sharing a communal shower with non locking door. Obviously this is budget accommodation in West Africa so it's of the rustic eco lodge variety rather than the western style hotel room variety in case anyone is expecting that.
Damir
25/10/2025 13:15:07
"Food was awesome, staff was very nice and pleasant, pool clean"
Short and narrow beds, especially in rooms with separate beds
Upton
27/07/2025 09:26:46
"The location is great, with direct access to the lakeside and lovely gardens. The rooms were spotlessly clean and the reception staff very helpful"
The food in the restaurant was very poor - surprisingly for a country like Kyrgyzstan where generally the food is excellent
Louisa
04/01/2026 23:35:35
"Great property to relax in after a trek! Good food, staff were lovely and I enjoyed the serenity considering it is in Kathmandu."
A little tired in places - could do with a bit of a spruce up such as a lick of paint on all the walls, new carpets in the common areas (stairs) etc. Seemed to be a lot of staff but not a lot of guests (although the staff were lovely).
Ben
05/07/2025 13:17:21
"The staff was very professional and help us a lot, the place was clean and meet our expectation, the pool was clean and breakfast was great"
The breakfest is great, they have also a private beach the pool was clean and all the area was clean the room was good too
Toby
18/03/2026 09:32:52
"Great rooms, very comfortable bed and lovely bathroom."
Breakfast could have been better.
Petra
20/10/2025 22:08:06
"Die Lage ist top. Das Angebot kostenlos mit dem Bus nach Insbruck zu fahren ist grossartig. Wellness toll. Abendessen lecker."
Aucun.
Robert
13/04/2026 13:55:17
"Das Zimmer war überraschend groß und modern eingerichtet – man merkt sofort, dass alles neu ist. Besonders schön: die tolle Ausstattung mit Espresso-Maschine und kostenlosem Kaffee. Auch das Bad war sehr geräumig und hochwertig gestaltet. Über die Terrasse mit eigenem Strandkorb hatte man einen wunderbaren Blick Richtung Bodden – perfekt, um abends den Tag ausklingen zu lassen"
Das Zimmer ließ sich trotz der Verdunkelungsmöglichkeiten nur bedingt abdunkeln, da durch die Milchglastür früh Tageslicht hereinkam. Bei der Ankunft war es zudem recht staubig, was etwas den ersten Eindruck trübte. Außerdem war der Kaffeeweißer aufgrund der hohen Luftfeuchtigkeit auf der Insel hart geworden.
Filip
14/02/2026 22:17:08
"From the moment you walk in, you can tell this is a special place. The room view is absolutely spectacular, making it hard to even leave the balcony, and the room itself is kept spotlessly clean and neat. I really appreciated the thoughtful room accessories and how easy it was to get from the room directly to the restaurant without any hassle. The breakfast was incredibly delicious and fresh, providing the perfect start to the day. What truly made the stay, though, was the lovely staff—they are so polite, welcoming, and genuine that you feel right at home. If you're looking for a relaxing getaway with great service, this is definitely it."
Aucun.
Slávka
07/04/2025 12:02:29
"I didnt like waiting at the reception for check-in, everything else was ok"
Aucun.
Anne
26/02/2026 12:03:10
"Great location, very friendly staff. The pool area was amazing! Our room was great, very clean and we just loved our small top balcony with bathtub."
Aucun.
Fahima
03/09/2023 20:39:00
"One of the most peaceful and scenic beautiful resorts I’ve ever stayed in. I’ll miss this place."
Couldn’t find any ramp which could be wheel chair friendly. A ramp could be introduced for ease of moving luggage’s and for elderly people.
Chibuzor
16/02/2026 21:41:46
"The hotel is great and in an amazing location which is right inside the airport. Staff were polite and amazing, great buffet breakfast, there is mini zoo which had wildlife such as monkeys, crocodile, tortoise, parrot, ostriches, peacocks etc. The rooms and facilities was great and it was a great stay. They provided free shuttle to the airport which is a bonus."
The pool could do with a bit of cleaning.
Oleg
07/07/2025 10:56:40
"A good hotel with a decent and tasty breakfast served in an interestingly located restaurant. The rooms are clean and spacious. It's pleasantly cool in summer even during the heat, although there's no air conditioning. A special highlight is the mountain river flowing nearby — you can hear its sound at night. The location is truly excellent, especially convenient because the free shuttle bus stop is right next to the hotel. In the pool, the water is very warm, but it was impossible to use it — all the spots around the pool were constantly occupied."
Please note: the parking lot is located 200 meters away, and the actual price is 360 UAH per day, not as stated on Booking. Please update this information!
Chia
13/02/2026 01:36:59
"Friendly attentive staff, excellent environment and atmosphere, great food, great beach and pool, everything. The staff take very good care of the hotel residents."
Nothing except for high price, but is worth it.
Cepeda
20/01/2025 01:18:50
"Las piscinas.las tinajas,el lugar muy lindo Aunq sería bueno q cuando uno llegue al hotel le entregarán un folleto q tanto tienes derecho en el hotel y q tanto hay para disfrutar Es muy grande y uno no conoce todo"
La cama se movía se movía mucho y se corría del lugar muy incómodo de verdad El tv nunca funcionó Llamamos a recepción y nunca contestaron Mucha gente en recepción ala hora de la entrada
Nikolay
19/06/2025 16:19:58
"Reasonable rate price&quality, friendly personal, clean hotel&rooms"
Aucun.
Riina
29/05/2025 23:13:29
"Really clean, big rooms, nice that you don’t need to wake up early to reserve the sunbeds. Breakfast included. Really nice beach. Cold towel and virgin shot service at the pool every day. They really made us to feel special, this was our anniversary trip."
A little bit noise from the outside in the early mornings and you always heard the ice machine used in the hallway. There was also renovation in one of the resraurants, which we did not know beforehand and there were thrilling at day time, which we heard in our room. Also a lot of other small maintain, like bug spraying in our room and men repairing aircon in front of our room in most of the days. We couldn’t eat breakfast in Tara wing because of the renovation, because they closed early every morning. Nobody told us that. A lot of bird poop everywhere and the birds in the breakfast area/tables in the beach restaurant.
Stefanie
26/09/2025 20:43:38
"The room was nice, beds were super comfy, food was good, staff was friendly."
Cold cuts were pork only. Was missing turkey ham or beef salami.
John
10/07/2025 19:46:55
"Exceptional site and lovely beaches & swimming pools with good restaurants"
The fact that, despite the heat, rooms were not supplied with drinking water & this had to be ordered from room service at $5 a small bottle. We had just arrived from staying at the Hamilton Princess hotel in Bermuda &, as is normal for luxury hotels of this standard, that had no problem in supplying drinking water to guests free of charge.
Oliver
05/03/2026 02:28:46
"Nice and special spacious rooms. A real holiday resort with everything you need or don’t need"
Too big. Very noisy at breakfast. Only Asian breakfast options. Expensive restaurants. Don’t go to Thai restaurant in hotel. Really bad taste and nothing to do with Thai style
Marko
15/10/2025 18:24:02
"Everything was great. Very beautiful, good breakfast."
-
Ferdinand
07/09/2024 22:41:37
"We liked the city/village where the hotel was in. We liked the pool and the fact that we had it for ourselves. the breakfast was great, staff was really nice."
Aucun.
Bassam
27/12/2025 20:23:19
"Amazing reception staff , wonderful cleaning staff"
Outdated bathrooms , needs to be renovated .
Julia
22/01/2026 05:53:01
"The staff were honestly so thoughtful and genuinely kind."
Aucun.
David
03/03/2026 12:07:39
"Every room has a view over the lake. It's worth it just for that. Filtered water available for free in the hallway."
Restaurant prices are too high.
Anthony
18/03/2026 14:16:48
"A large resort, with a number of Pools and large beach area, with all sporting amenities. A number of eating options on site and we had two excellent meals at the two signature restaurants in the resort."
All the beach bars closing at least 1 hour prior to sunset.
